Help & Support
Find answers to common questions or submit a support request. We typically respond within 24–48 hours.
Frequently Asked Questions
General
What is Pruvos?
Pruvos is an IT certification practice test platform by TELCOMA Global. We offer exam-quality questions with detailed explanations for 73+ certifications.
Is Pruvos free?
Yes, the first practice test for every certification is free with a registered account. Pro unlocks all tests, analytics, and cross-device sync.
Who writes the questions?
All questions are written by certified professionals who have passed the exams themselves, backed by TELCOMA Global's 15+ years of IT training expertise.
Billing & Subscription
How much does Pro cost?
Pro is $19/month or $199/year. Both plans include full access to all certifications and features.
How do I cancel my subscription?
You can cancel anytime from your account settings. Your Pro access continues until the end of your current billing period.
What is your refund policy?
We offer a 14-day money-back guarantee on your first Pro subscription. See our Refund Policy page for details.
What payment methods do you accept?
We accept payments through PayPal, which supports PayPal balance, linked bank accounts, and major credit/debit cards.
Technical
Which devices are supported?
Pruvos works on any modern web browser (Chrome, Firefox, Safari, Edge). Mobile apps for iOS and Android are coming soon.
Does my progress sync across devices?
Pro subscribers get automatic cross-device progress sync. Free users can access their progress on the device where they took the test.
I forgot my password. How do I reset it?
Click "Forgot password" on the login page and enter your email. You'll receive a reset link within a few minutes.
Submit a Support Request
Can't find what you're looking for? Fill out the form below and our team will get back to you within 24–48 hours.